The scope of the terms of sale

These general terms of sale apply to all sales made through the website www.eshermosa.com, reserving the possibility of adapting or modifying these general terms of sale and the characteristics of the services provided at any time and without prior notice. In case of modification, the general terms of sale in force on the day of the order will apply to each order.

The identification of the user / customer for the order placed is done through the registration files, stored on the Eshermosa server, preserving the IP address of the user / customer or any other information obtained to identify the user / customer.

The products listed on the website (www.eshermosa.com) do not constitute a legally binding offer, but rather an online catalog, showcasing the wide range of the seller's products.


By placing an order, you are sending a purchase proposal for a product according to and subject to the following terms and conditions. All orders are subject to product availability and order price confirmation.

Shipping times may vary depending on availability, and any guarantees or statements made regarding delivery times. Eshermosa will not be responsible for any possible delay caused by the shipping agency or force majeure.

Orders must reach a minimum amount of €100 excluding VAT to be accepted on the website.

Eshermosa reserves the right to accept or reject all orders without prior notice. The products belong to Eshermosa until the invoice is paid.

Availability of items

Our product and price offers are valid and in force while they appear on the website, subject to available stock. Therefore, if the quantity of items ordered exceeds the available stock, we cannot guarantee the delivery of your order, and we reserve the right to refuse delivery of the confirmed order if the merchandise is not available. If the merchandise is not available, Eshermosa will inform the user / customer of the product's depletion within one business day, sending a specified message to the customer's email. If a transfer is made to the merchant's account, the customer can choose between a refund, cancellation of their order, or replacement with another product.


The contractual language is Spanish. Prices are indicated in Euros, calculated without VAT and without shipping costs. They can be changed at any time without prior notice, knowing that the items will be invoiced on the basis in force at the time of order registration.

Although we do our best to ensure that all data, descriptions, and prices that appear on this website are correct, errors may occur. If we discover an error in the price of any product you have ordered, we will inform you as soon as possible and give you the option to reconfirm your order at the correct price or cancel it. If we cannot contact you, we will treat the order as canceled. If you cancel but have already paid for the products, you will receive a full refund.

The invoice amount is charged in full and in a single payment for each order. All orders are invoiced and charged only in Euros. Any customs charges or local taxes are the recipient's responsibility.

Shipping costs will be charged additionally; such additional costs are clearly shown where applicable and are included in the "Total Cost".


Upon receiving your order, we carry out a standard pre-authorization check on your payment card to ensure there are sufficient funds to complete the transaction. The products will not be shipped until this pre-authorization check is completed. Your card will be charged once the payment has been processed.

Payment types:

- Debit or credit card

- Bank transfer (the process will take longer)

- Cash on delivery (available only in certain areas, with a fee)

Case of non-payment

Eshermosa reserves the right to refuse the shipment of an order or to handle an order from a buyer who has not paid the full or partial amount of their last order or with whom there is an ongoing payment dispute.

Product images

Depending on the calibration of the various monitors used to view the page, the shades of the represented products may vary slightly. Eshermosa is not responsible for errors resulting from misinterpretation.

Buyer's acceptance

These general terms of sale and the rates are expressly approved and accepted by the buyer, who declares and acknowledges being fully aware of them and, therefore, waives the right to rely on any contradictory document, and in particular, their own general purchasing conditions, as the act of purchase entails the acceptance of these terms of sale.

These terms may be modified at any time without prior notice.

Right of withdrawal

Customers have 7 business days to exercise the right of withdrawal, without needing to justify the decision and without any penalty (except for the return shipping costs of the item).

Product delivery

The customer assumes all risks of damage / loss of the goods upon delivery. Immediately after the delivery of the goods, Eshermosa will be exempt from risk, with the risk being transferred to the customer. Eshermosa will not be responsible for any possible delay caused by the shipping agency or force majeure.

Immediately after delivery, the products must be carefully inspected by the customer or an authorized person. Any damages, impacts, or other issues must be reported immediately to the merchant. If it is found that the damages and losses result from the transportation of the goods, the merchant is not responsible.

If the customer refuses to receive the goods, except in the cases described below, the refusal is considered unfounded, and the customer must pay the delivery and return costs of the goods. If the customer is not available at the time of delivery to the specified address, the merchant is released from their obligation to deliver the item.

If the delivered product does not correspond to the product purchased by the customer, and this can be determined by a simple inspection, the customer can request an exchange of the product within 48 hours.


Eshermosa reserves the right to reject returns sent after the set deadline (15 days from the receipt of the goods).

Returns will only be accepted for defects or imperfections in the items. Depending on the calibration of the various monitors used to view the page, the shades of the represented products may vary slightly. Eshermosa is not responsible for errors resulting from misinterpretation. The shipping costs of the items you wish to return will be borne by the customer. Eshermosa will not accept returns sent with postage due.

In all cases, items must be returned in their original condition, including tags and any packaging. All products will be inspected upon return. Once verified by the quality department, the corresponding amount will be refunded in the same manner as it was paid.

The return will be made as soon as possible and, in any case, within 30 days after receiving the items at the warehouse.

Delayed delivery of goods by the shipping company will not be a reason for return.

Applicable law and competent jurisdiction

These terms and conditions shall be interpreted in accordance with Spanish law and, in the event of any dispute or claim associated with these terms and conditions, such dispute or claim shall be subject to the exclusive jurisdiction of the Spanish courts.